Ordering Methods
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Phone: 800-526-4663 M-F, 9am-5pm E.S.T. |
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Online: www.ambrosevideo.com 24 hours a day, 7 days a week |
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Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Fax: 212-768-9282 |
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By Mail: Ambrose Video Publishing, Inc. Attn: Order Processing 1202 Lexington Ave, Suite 171 New York, NY 10028 |
Shipping Costs
Standard Shipping Charges for Videos and DVDs. Each DVD in series counts as one.
US Continent
$5.00 for 1st Video or DVD
$1.50 for each additional Video or DVD
Not to exceed $120.00
For Example:
Miracle Planet (5 DVD Series)
1st DVD = $5.00
4 DVDs @ $1.50 = $6.00
Total Shipping & Handling =$11.00 for 5 DVD set
Alaska, Hawaii, Puerto Rico and US Territory orders:
An additional charge $5.00 will be added for all orders shipping to Alaska, Hawaii, Puerto Rico and US territories.
Canada
An additional charge of $8.00 will be added for all order shipping to Canada
Additional Express/Overnight Shipping Costs
Continental US Video/DVD Shipping Option
| Additional Charges | ||
| Merchandise Total | Express (2-3 days) |
Overnight |
| $0 to $50.00 | $2.95 | $17.95 |
| $50.01 to $100.00 | $3.95 | $20.95 |
| $100.01 to $150.00 | $4.95 | $21.95 |
| $150.01 to $200.00 | $5.95 | $23.95 |
| $200.01 to $300.00 | $9.95 | $25.95 |
| $300.01 to $500.00 | $11.95 | $30.95 |
| $500.01 to $1,000.00 | $15.95 | $35.95 |
| $1,000.01 or more | $19.95 | $48.95 |
Express and Overnight shipping are not available for Alaska, Hawaii, Puerto Rico, U.S Territories and Canada.
Shipping Policies
Standard Shipping (U.S only)
Most orders are shipped via Standard Shipping and are delivered within 7-10 business days from the ship date depending on product availability. We are sorry, we do not deliver to P.O Boxes.
Express (2-3 days) Shipping
Express orders will be shipped via 2nd Day Service should be delivered within 2-3 business days from the order's ship date. We're sorry, we do not deliver to P.O. Boxes.
Overnight Service Shipping
Overnight order placed by 12:00PM EST/noon will be processed and shipped the same day, depending on product availability. Overnight order placed after 12:00 PM EST/noon will be processed and shipped the next business day.
Items delayed due to availability will not be sent via Express or Overnight service.
Shipping to Canada
Orders shipping to Canada are processed and shipped within 1-2 business days. Please expect delivery within 14-21 business days from ship date. Not all programs are available to ship to Canada. See program information.
International Locations (Other than Canada)
We're sorry, products can only be shipped to destinations within the United States, it's territories and Canada. We apologize for any inconvenience.
APO/FPO delivery
The delivery time to APO/FPO addresses vary and it is out of our control. It may take a long period of time.
Delivery
Delivery occurs only on business days, Monday through Friday (excluding holidays).
Sales/Use Tax Information
Items sold by Ambrose Video and billed to destinations in the states of California, Florida, Nevada, New Jersey and New York are subject to tax.
If an item is subject to sales/use tax in the state to which the order is billed, tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include shipping and handling charges, and discounts
Tax-Exempt Orders
Illinois State customers who purchase from our website are responsible for paying Illinois sales tax directly to the Illinois Department of Revenue. California, Florida, Nevada, New Jersey and New York sales taxes will be charged on all orders unless Ambrose Video is provided with one of following:
- Certificate of exempt status with tax I.D.
or
- A copy of state resale certificate
Guarantee
Ambrose Video Publishing guarantees its product. Unopened returns will be accepted within 90 days of purchase—a credit will be issued for the product. Shipping will still be charged.
Privacy Policies
Online Privacy Policy
We are committed to protecting your privacy. We use the information you provide during the checkout process to process your orders and email your order confirmation. Ambrose Video knows that the confidentiality of purchase-related information is of special concern to visitors who purchase items through our website. We are committed to safeguarding this information. We will not share any personally identifiable information (such as your name, address or telephone number) that you provide us when you make a purchase through our website with any other company, except where necessary for us to fulfill the order or to administer our Web site.
Mailing Address
If you request a catalogue it will be mailed to your postal address, you will be placed on our mailing list and you will receive periodic mailings from us. If you purchase from us, you may also receive mailings from us announcing new releases or special offers. If you prefer, you can have your name put on our do-not-mail list by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include your name and address as it appears on your mailing label.
Encryption and Security
We use VeriSign's Payflow Pro software to perform all credit card transactions. To ensure your information remains secure, Payflow Pro encrypts each transaction request using the latest Secure Sockets Layer (SSL) encryption technology.
Marc Records
Ambrose Video has teamed up with Marc4media so that marc records for our titles are available to you at a reduced cost!
To Order Marc Records for our titles (or for more information) simply:
1) Log onto http://www.marc4media.com
2) Click on the How to Order icon
3) Follow easy-to-use directions on site
The reduced costs for Marc Records are $2.00 per record plus shipping & handling, (again these must be ordered directly from www.marc4media.com)
Marc4media is a content-rich cataloging product designed to be the foundation tool for library media programs across the country. By using Marc4media services you can speed up the transfer of data and be able to put your order from Ambrose Video into your automation system for circulation right away.
Educational Television
For information and pricing regarding Educational Television go to www.ambrosevideo.com/etv.cfm